Faq

faq

Products and Ingredients

Are your products Natural?

Yes, our products are 100% natural. We strictly adhere to safety standards.  Our methods and ideals are deep-rooted in Indian traditions that we’re proud to share with the global market. We use indigenous ingredients – local resources and traditional handcrafting which makes us stand apart from other commercial brands.

How can I find out what ingredients are in a Clave Organic India product?

Each product label contains a complete list of ingredients. Our website also includes a complete ingredient list for each individual product.

Do your products contain Sulfates or Parabens?

Clave Organic India products do not contain sulfates or parabens. Our products are also free of phthalates, mineral oil, petrolatum, silicones, artificial fragrance or synthetic coloring. 

Are your products Vegan?

Yes. All Clave Organic India products are 100% Vegan.

Are your products Cruelty-Free?

Yes, we’re Cruelty-Free and do not test on animals.

Are Clave Organic India products non-GMO?

Yes, we’re GMO free and we use only heirloom seeds and saplings. We believe in raising awareness of genetically modified seeds and the ecological damage they cause.

My skin is sensitive. May I use Clave Organic India products?

Our products were formulated for all skin types, including sensitive, however we recommend doing a patch test on the inside of your wrist or side of the neck and wait for 24 hours to ensure there’s no reaction.

What makes us different?

An estimated 95% of all our raw materials are ethically sourced from our own plantations in Wayanad which enables us to have a great charge over the quality of the product. The remaining 5% of the raw materials come from tribal, forest resources, and associated farmers. We do not outsource any of the processing activities to ensure zero contamination in any stage of product development.

Product Manufacturing:

Where do you make your products?

Clave Organic India products are handcrafted using traditional methods at Wayanad, Kerala.

What is your packaging made from and where is it sourced?

We use 100% food-grade glass bottles that can be reused or recycled. The bottle lids are made of tin that can be recycled completely. Unlike the usual plastic labels, our product labels are made of recycled, biodegradable paper. Our product reaches you in a corrugated box that can easily be reused or recycled. We source all packaging materials from local Indian vendors.

Purchasing on clave.co.in

How can I order Clave Organic India Products?

You can place order from www.clave.co.in website. If you are having trouble placing an order, please call 98864 22090.

How long does it take to deliver my product?

Shipments are sent via various courier partners depends on PIN Code. Standard shipping usually arrives within 3-7 business days from the shipped date, excluding holidays. Please allow up to 48 hours for order processing.

Do you have delivery service outside India?

Not at the moment. You can contact us at info@clave.co.in for bulk inquiries.

Can I return my order once received?

We don’t have return option right now. Please place the order after reading the product description thoroughly. If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please call our customer care immediately at +91 98864 22090 or email us at support@clave.co.in mentioning your Order ID.

How can I get your products delivered outside India?

Please contact us at info@clave.co.in

What are the acceptable payment methods?

You can opt any of the payment methods like net banking, credit card, debit card etc as per payment gateway.

Can I opt for Cash-On-Delivery?

For your safety, we have temporarily disabled the Cash On Delivery payment option to minimise human contact. We request you to process your payments online.

Payment

You may purchase merchandise from this Web site by using any one of the payment options listed in the checkout process. Clave Organic India reserves the right to change its payment procedures at any time without prior notice to you.

Privacy Policy

Clave Organic India fully respects your privacy. You do not need to give any information about yourself in order to browse our website. However, in order to process an order, correspond with you or provide you with price quotes or other information, we do need information from you, such as your full name, address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet. We use your personal information to give you the best service possible. If you do not wish us to use this information as a basis for further contact with you, please tell us, and we will respect your wishes. Clave Organic India does not sell, rent, loan or transfer any personal information regarding our customers to any unrelated third parties.

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